How do I return an item?
Returns and Replacements
Please check your shipment upon arrival before stamping or marking up the material.
Returns for merchandise purchased from the SIL are accepted if requested within 30 days of receipt of the order. Refunds are not available on downloaded products. Customers must contact the Slingerland® Institute for a Return Authorization Number. Customers can either request the refund be applied to the credit card used for the original purchase or request a check from the Institute.
All refunds and credits will be processed within 30 days of the receipt of the item(s) at the Slingerland® Institute.
In a few instances, store credit may be authorized by the office and provided as an electronic “gift certificate” sent to the email on record. This “gift certificate” is managed in the online store and automatically expires one year after the date of issue.
Please contact SIL at 425-453-1190, by fax at 425-635-7762 or via email at email@example.com to obtain a Return Authorization Number. Customer Service is available Monday through Friday, 8:00 am to 4:00 pm, Pacific Standard Time.